Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of onbestdeal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Jayda Abbott –
Took this on vacation and couldn’t be happier!Small enough not to add bulk yet powerful enough kept us comfy throughout trip. Really impressed by battery life too.
Celestine Corwin –
Great for camping trips! Lightweight and easy to use, very refreshing
Rico Daniel –
This product works pretty well overall though there were times when I wished it’d blow colder air on extremely hot days. Still quite effective most days and very convenient with its compact size
Stefanie Goyette –
I love using this in the car on road trips. Instant relief from heat 🥵
Sylvia Yost –
Amazing gadget for hot days. Portable and effective, highly recommend.
Gladyce Runolfsson –
I like how quiet this little cooler runs compared to other fans I’ve tried out before—it doesn’t disturb me while I’m reading or watching TV late at night 😌
Carolyne Weissnat –
recommend
Bo Hane –
Perfect for my desk! Keeps me cool without taking up much space. Love it!
Mae Wyman –
Using this mini AC during workouts has been such a relief! It’s lightweight and easy to move around, which means I can stay cool no matter where I’m exercising
Rey Kirlin –
Took this to the beach great way to stay chill under sun😎
Adelbert Mayert –
This device has been great for keeping our nursery cool without making it too cold for our baby. The gentle mist helps keep the humidity levels just right as well 😊
Aileen Rohan –
The mist feature is awesome! Keeps air fresh while cooling down
Zaria Gerlach –
Ok!
Jordan Hickle –
The portability of this cooler is fantastic! I carry it around from room to room, especially when I’m doing chores or cooking in the kitchen where it tends to get really warm.
Llewellyn Spencer –
I bought this for my camping trips and wow, it’s so handy. It doesn’t take up much space in my backpack but packs a punch with its cooling power. Makes sleeping in a tent way more bearable.
Jaycee VonRueden –
Fits perfectly on my nightstand and keeps room cool all night
Irma Kiehn –
this air conditioner is a lifesaver! i use it at my desk while working from home, and it’s amazing how cool it gets. plus, the humidifier feature keeps the air from getting too dry. no more sweating through meetings!