Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of onbestdeal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Paige Cassin –
👍
Cindy Bergnaum –
Wonderful purchase, I highly recommend!!
Elsie Stark –
ok
Granville Lindgren –
I bought this as a gift for a friend who loves outdoor activities. They were thrilled with how long their food stayed fresh and chilled inside this handy little cooler.
Justen Powlowski –
A fantastic addition to our family picnics – now we don’t have to worry about melting sandwiches anymore thanks to its superior insulating properties!
Steve Fadel –
recommend
Linnea Weber –
this one’s definitely worth every penny spent – great capacity durable material excellent insulation couldn’t ask for more 👏👏👏
Sibyl Brown –
The quality of this product blew me away. Its insulation works like magic, keeping my drinks cool even after hours under the sun 🌞 Highly recommended!
Elise Bernier –
Gotta say this double-layered lunch box has exceeded my expectations – not only does it look stylish but also preserves the freshness of meals perfectly!
Abigail Schuster –
Big and perfect. Great purchase
Keven Kilback –
This lunch is perfect for work or school lunches. It can hold quite a bit and maintains temperature really well.
Adrienne Kling –
Superb
Dameon Luettgen –
the insulation on this thing is amazing! left it in the car all day during summer, still ice when i got back 👍👍
Buck Kshlerin –
Best purchase I’ve made in a while! insulated bag has two levels, which means more space for snacks without them getting squished.
Layla Will –
I’m loving my new lunch bag! It’s so roomy and keeps everything super cold. The double-decker design is a stroke of genius, allowing me to separate hot and cold items easily. 😊 And it’s also so beautiful!