Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of onbestdeal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gunnar Lockman –
A stellar addition to my camping gear! This cooker is compact, efficient, and durable. It manages to boil water in minutes and cooks meals perfectly, even in windy conditions.
Alicia Legros –
Cooks evenly, cleans easily – absolute lifesaver on camping trips.
Maximillian Schroeder –
Love this outdoor cooker! It’s lightweight yet robust, cooks food evenly, and is easy to carry. Perfect for everything from overnight hikes to weekend camping trips.
Myriam Roob –
I’ve used this portable burner on multiple camping and backpacking trips, and it’s performed wonderfully each time. It boils water quickly, which is great for morning coffee and instant meals, and the adjustable flame control allows for precise cooking, whether I’m simmering soup or frying bacon. The unit is also remarkably stable, which is important in uneven outdoor environments. It packs down small, making it easy to fit into my pack without sacrificing other essentials. A robust and reliable choice for any outdoor adventurer.
Devan Kshlerin –
Lightweight, powerful, easy setup.
Arthur Rau –
I recently purchased this portable cooking device for my camping trips, and it has been an absolute game-changer. It’s compact and light enough to carry on long hikes, yet powerful enough to cook meals efficiently. The fuel efficiency is impressive, saving me time and money. It’s also very sturdy and easy to set up, which is crucial when you’re far from home. I’ve cooked everything from quick snacks to full meals with ease.
Hal Kris –
The best companion for my adventures in nature – wouldn’t go without it.
Myles Nader –
Perfect for camping! Compact, lightweight and incredibly efficient.
Tod Rath –
Quick, efficient, truly essential.
Janessa Kunde –
The convenience factor alone earns five stars from me! It heats up quickly, cooks evenly and cleans up easily – what more could you ask for? Perfect companion for anyone who loves outdoor escapades as much as I do. 😊🔥
Yazmin Barton –
A must-have for outdoor enthusiasts. Love the quick heat up!
Casimer Cruickshank –
I’m absolutely thrilled with this purchase! The reliability of this cooking gear is unmatched; it hasn’t let me down on any of my wilderness adventures yet. Plus, the lightweight design makes for hassle-free packing. Highly recommended!
Noble Monahan –
What an incredible find! This cooking system has made camping trips a breeze. It’s compact, efficient and easy to use – even my kids love helping out with meals now. 🏕️👌
Rubie Pouros –
This portable stove is excellent for any outdoor adventure. It heats quickly, is super easy to set up, and packs away neatly. Its fuel efficiency is a real bonus, making it ideal for extended trips.
Eloy Green –
This outdoor cooker has transformed my camping experience. The design is sleek and user-friendly, making setup and cooking quick and simple. It heats consistently, which is great for preparing a variety of dishes. Plus, its compact size doesn’t take up much space in my gear. Cleaning is a breeze, too, thanks to its well-thought-out construction. I highly recommend it to anyone who loves to explore the great outdoors but doesn’t want to sacrifice delicious, home-cooked meals.